Policies
 

- All deposits are non refundable under any circumstances. 

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- Please note a 48 hour notice period is required to reschedule appointments and for any cancellations.

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- You may reschedule up to 48 hours before your appointment and your deposit will be transferred over to your future booking. If you wish to cancel your appointment , your deposit will be lost and you will be required to pay a new deposit when making a future booking. 

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- 50% fee will be charged to cancel within 48 hours notice. 

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- 100% fee will be charged to cancel with less than 48 hours notice or in the case of a no show, this applies to on the day cancellations also. 

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- There is a 10 minute grace period however this will result in a £10 late fee and your appointment is at risk of being cancelled where the no show policy will apply. 

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- Please do not bring plus ones or children to your appointment. 

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- Over 18’s only for aesthetics treatments. Proof of ID required. 

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- Patch tests are required for all new clients for eyelash extensions, lash lifts, brow lamination and tinting services. This is your responsibility to contact us and arrange your patch test. 

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- If you arrive to your appointment without having your patch test completed prior, your appointment will be cancelled and you will be charged in full for your appointment. 

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- Arrive to all lash appointments with freshly cleaned lashes.

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- Please note we do NOT infill other people’s work. 

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- You must have 40-50% of your lashes remaining for it to qualify as an infill. Anything less will be classed  as a full set. 

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- If you arrive to your infill appointment with anything less your appointment will be cancelled and you will be charged in full for your appointment. 

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- 2 week infills are up to 14 days since your last appointment, anything over will be classed as a 3 week infill. 

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- 3 week infills are up to 21 days since your last appointment, anything over  will be classed as a full set due to outgrown lashes.